Privacy information

Privacy enquiries at luckcasinogb.co.uk

At luckcasinogb.co.uk, the mailbox for privacy questions concerning this website is [email protected]. The account procedures below concern Luck Casino, the Romanian casino operated by Malta-registered Crowd Entertainment Limited under a licence from Romania's National Gambling Office. They do not establish the information handling arrangements of luckcasinogb.co.uk.

luckcasinogb.co.uk does not describe this page as the casino's complete privacy policy. The casino agreement incorporates a separate privacy policy. No retention schedule, complete set of processing grounds or procedure for exercising data rights is specified here for either the casino or luckcasinogb.co.uk.

Registration and verification

Luck Casino registration requires personal details, including a player's name, residential address and valid email address. Romanian citizens are also asked for their personal numeric code. Registration includes an express age confirmation and acceptance of the casino's privacy policy and account conditions.

Information supplied for the account must remain accurate, complete and current. The operator may ask for evidence that a player meets its access conditions at any stage. Examples include an identity card or passport, evidence of residence and information about the payment method used.

Further verification can involve a recent bank statement, a document from the card issuer or a utility bill. Until registration information has been verified, withdrawals are unavailable. Failure to provide sufficient evidence can also affect continued access to the gambling account.

Checks involving other services

The casino may use outside service providers to verify identity and residence. It also reserves the ability to check identity or financial history using information supplied during registration. Electronic payment processors and financial institutions may handle money paid into or out of the casino account.

The account terms additionally require permission to access location information or other device information needed to provide the casino service. Without that permission, the service is unavailable. This condition concerns access to the casino and is not a consent request from luckcasinogb.co.uk.

Communications and account protection

Casino support communications are recorded for staff training, monitoring and compliance. Self-exclusion also involves an entry in the register for players requesting temporary or permanent exclusion. Already scheduled promotional messages may still arrive for up to 48 hours after exclusion or limitation, although exclusion prevents account access and eligibility for offers.

Players are responsible for keeping casino login credentials confidential. For correspondence about luckcasinogb.co.uk, a description of the website issue is sufficient without a casino password or identity document. Questions about personal records held for a gambling account belong with casino support, while [email protected] is the address for this website.