Terms and conditions

Scope and operator

At luckcasinogb.co.uk, the conditions below concern holding and using a Luck Casino account. The gambling agreement is with the casino operator. Luck Casino is a Romanian casino operated by the Malta-registered company Crowd Entertainment Limited, under a licence from Romania's National Gambling Office. Payments are in Romanian lei.

The casino agreement includes its account terms, privacy provisions and game rules. Registration means accepting those conditions. Participation in games is subject to Romanian legislation, and Romanian law governs the agreement and determines jurisdiction over disputes.

Eligibility and account details

Casino access is limited to personal use. Players must be at least 18, must not be minors under the law of their residence and must have full legal capacity. Access from a place where gambling is prohibited is not permitted. The casino leaves responsibility for establishing whether local law permits access with the player and does not undertake that check on the player's behalf.

Each person may hold only one casino account. Registration details must be truthful, complete and accurate, including names matching the bank cards used for account transactions. Additional accounts can be closed and their balances retained under the casino's terms.

Identity and payment checks can involve an identity document, address evidence and payment details. Insufficient evidence or further verification can lead to restrictions on account access and withdrawals. A withdrawal is unavailable before registration details have been verified.

Deposits and bonus balances

Every deposit carries a requirement to stake its value at least once before it becomes eligible for withdrawal. Bonus funds have additional conditions. Deposit promotions are limited to Visa or Mastercard payments under the general bonus rules.

Unless a particular offer sets different requirements, deposit spin winnings require 35 times wagering, deposit bonuses require 35 times the combined bonus and deposit, and offers without a deposit require 40 times wagering. The general rules give bonuses and free spins a seven-day validity period. An early withdrawal request cancels the bonus and associated winnings under those general rules.

The banking terms provide for a two per cent deduction on deposits. Additional payment checks may delay a transaction or result in a withdrawal being suspended or cancelled.

Complaints and website enquiries

Casino complaints go through the casino's customer service process. The stated resolution period is 14 days after registration of the complaint. An unsatisfactory outcome can be referred to Romania's National Gambling Office.

Content enquiries for luckcasinogb.co.uk go to [email protected]. luckcasinogb.co.uk does not present that mailbox as the casino's complaints channel or as a way to change a gambling account.